Commonly Asked Questions
Before contacting
Customer Service, please read through our Frequently Asked Questions to see if your
question has already been answered. It's highly likely the answer to your
question is listed below:
What is the status of my order?
You
can check the status of your order by logging in and clicking on "Order
Status." From there, simply scroll down to "Orders History" and run a search of
your orders. There you will find the status of your order and the explanations
of the status.
Will you contact me if an item is out of stock?
Yes we will. In fact, as soon
as we process your order, we send you an email if the item you've ordered is out of
stock to see how you want to proceed.
I keep getting an error saying there are no shipping methods, and can't complete
my order.
The
most likely problem is that your Billing information is different then your
Shipping information. Usually the "State" is changed by accident if the browser
is scrolled just prior to submitting, and the customer doesn't realize it. To
fix this, simply click on "Modify Profile," and verify your information is
correct in both areas. If you continue to get the error, please use your
billing address for both shipping and billing, and include in the "Notes"
section that you want it shipped to a police department.
Why hasn't my order been shipped
yet?
Because we had to order it. We offer literally thousands of items. As a
result, it's absolutely impossible to keep every style, finish, fit, hand,
color, etc. in stock for every model at any given time. Getting your order to
you as quickly as possible is our #1 goal, and your item will ship immediately
once it comes in.
Why is my order status
still set to "queued?"
Usually this means it simply hasn't been set to backordered, or you ordered on a
Friday, Saturday or Sunday, and it's waiting to be processed.
How long does a typical
backorder take?
Most backorders take approximately 2 to 3 weeks at most. However, some can
remain on backorder for a few months.
Why was my card
charged "before" my item was shipped?
Our
system is set up to charge the card "immediately" so that the information is not
saved to our server, for your protection. If we manually charged cards, we
would have to save your credit card information that would put your card at
risk.
When will my order ship?
We
ship orders Monday through Friday, and we try to ship the same day when
possible. Most orders however will ship the next day, or will be backordered
immediately.
How do I cancel an order?
For
some reason, we've received a rash of orders only to get requests to cancel them
the next or same day. Please be advised once an order is placed, we try to
process it immediately. Because of this, we may not be able to stop the order
in time, and as a result, you will be responsible for shipping it back to us as
a regular return. Returns are subject to a 15% restocking fee, and must be in
re-sellable "new" condition.
How come you guys
don't take orders over the phone?
At
this time, we work strictly online as we are still adding items to our online
store. You can contact us through our Customer Service link.
What countries do you ship to?
At
this time, we only ship to USA.
Can I mail in payment for an order?
Yes
you can. We don't list it on our website because of the amount of false orders
that come in, which we never receive payment for. To send a payment, please
make a copy of the Checkout page, or write or type the order out. We need any
and all information on the product (i.e. right handed, basketweave finish for
Glock 27, 4.0 bbl). We also need a clear return mailing address, and email
contact and your phone number. You must include current shipping charges ($7.86
for most orders). Please send payment to:
K & J Police
BOX 591
Clio, MI 48420
Do you ship to PO Boxes, APO's
or FPO's?
Sorry, at this time we do not. We will however if payment is sent in via check
or money order (please see "Can I mail in payment for an order?" above).
My item is defective. What do
I do now?
You
need to contact the Manufacturer of the item that is defective. Most
manufacturers offer warranties, and will not deal with us to directly to replace
or fix the item. They will only deal with the customer.
If I choose the wrong size, or just want to exchange an item, can I do that?
Yes
you can. However, please be advised that the item is treated as a Returned Item
under our Return Policy.
